Support Centre Coordinator

Join a rapidly growing organisation that supports staff with development and training opportunities

Be part of a team that empowers people to achieve their life, work and education goals

Opportunity to lead and provide a supportive and encouraging environment to a team

This hands on role is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, coaching, training and problem solving. 

About us

Workskills is a progressive, leading, not-for-profit employment services provider in Southern Tasmania. Even though we are experiencing rapid growth, our focus remains on being a great community organisation where our people have the ability to excel. Our commitment to our clients is quite simple – to truly understand and prepare our clients for their future, to place our clients in meaningful jobs or training; and to help keep the employment or training opportunity – for the benefit of individuals, families and communities. With a strong focus on customer service, our dynamic teams are genuine and passionate about changing lives. We are focused on continuous improvement and driving performance to best support individuals, employers and the broader community. Workskills provides the environment where our people can have a defining influence on the lives of Tasmanians – after all we have been doing this for 38 years.  

The opportunity

We are looking for an enthusiastic and motivated individual to lead our Support Centre team. To succeed in this role you will have strong communication and organisational skills and have demonstrated experience in leadership and people management skills. Our Support Centre provides a high level of customer service and support to internal and external clients and is the first point of contact for all organisational incoming calls, primarily responding to participants appointment needs and providing administrative support to sites. 

You will work closely with the Workforce Australia Services Manager and Workforce Australia Services Practice Specialist to ensure the Support Centre Team development, training and scheduling of workloads is in line with the Workforce Australia Services Manual.

You will responsible for the smooth running of the Support Centre and lead the Support Centre team to be vibrant, well trained and self-directed individuals able to make sound decisions in order to provide exceptional customer service and positive outcomes for customers. This role requires an attention to detail and ability to multi task in a busy environment undertaking a variety of compliance based tasks in a timely manner, whilst completing administrative operations with a high degree of accuracy at all times.  

About you

Essential requirements:

  • Proven leadership and people management skills 
  • Advanced computer skills in Microsoft Windows and Office Environment
  • Commitment to ensuring confidentiality in all areas of the business
  • Excellent interpersonal and written communication skills with the ability to interact and liaise effectively with a broad range of people and groups in the community
  • Strong organisational and time management skills with demonstrated ability to prioritise and undertake multiple tasks.

Desirable but not essential:

  • Understanding of, and experience in, the recruitment services industry and labour market programs
  • Qualifications in office procedures, or the ability and commitment to obtain them
  • Current Driver’s Licence 

We offer you

  • A modern, safe, friendly and supportive work environment
  • A competitive salary plus salary packaging options
  • 5 weeks annual leave
  • 12 days personal leave, 12 days flex leave
  • Challenging and rewarding career with development opportunities

Take the next step

To find out more about this exciting opportunity contact Linda on 0400 547 740 for a confidential conversation.

To join our dynamic team of dedicated professionals forward your resume, and a cover letter addressing the selection criteria, detailing your vision of success in this role.

Applications must be emailed to HR@workskills.org.au

For a copy of the position description click here. 

Workskills Incorporated is an Equal Opportunity Employer and is recognised as an Employer of Choice.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

As a Child and Young People Safe Organisation, Workskills employees must have a Tasmanian Working with Children Registration and a current satisfactory National Police Check.

All applications will be treated in the strictest of confidence.