Trainee Support Centre Officer

Prime Function:

This position is part of Workskills ‘Ground Up’ program offering opportunities to explore other areas of the business to assist in the development of our ‘future leaders’. The Trainee Support Centre Officer assists with organisational incoming calls, primarily responding to Job Seeker’s appointment needs. This computer based role requires an attention to detail and ability to multi task in a busy environment undertaking a variety of compliance based tasks in a timely manner. Under supervision, the completion of all required administrative tasks with a high degree of accuracy at all times.

The Trainee Support Centre Officer is directed by and responsible to the Support Centre Coordinator. The incumbent is expected to act in all duties with a high-level of confidentiality and maturity and demonstrate a high level of commitment to the company and management. All duties are to be conducted in accordance with the jobactive Deed.

Principal Accountabilities: Provide support and assistance

  1. Telephone Support
  2. Administrative support
  3. Networking communications & marketing
  4. Compliance with Legislation, jobactive Deed and Workskills’ Policies and Procedures
  5. Quality Assurance and Continuous Improvement
  6. Team work and personal responsibilities

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