- Deliver job search support and training to assist Job Seekers into sustainable employment.
- Work with groups and individuals, ensuring they have access to tools and information to increase the likelihood of positive employment outcomes through group based training, labour market information and supported and assisted job search.
Management of job seekers
End result: Job Seeker time to placement satisfies the Department of Employment requirements, Job Seeker participation is within departmental guidelines and placement and outcome rates meet or exceed Workskills financial and contractual requirements.
- Conduct a comprehensive assessment of Job Seekers’ strengths, abilities, skills, experience, barriers and needs relevant to the labour market
- Support and assist Job Seekers through group training, advice and guidance in their supported job search and job applications
- Achieve placements and outcomes. Negotiate and review Job Plans ensuring that they accurately reflect the Job Seeker’s current circumstances
- Access Workskills’ network of allied health professionals, community organisations and other complementary programs and refer Job Seekers when non vocational barriers are impeding their ability to search for employment opportunities
- Establish and maintain effective working relationships with Job Seekers, which reflect respect and understanding, which serves to motivate Job Seekers to make changes which lead to positive and sustainable outcomes
- Identify relevant training, potential employers and suitable vacancies with Job Seekers at all stages of stream services
- Develop marketing strategies, for individual Job Seekers including job applications, interview and resume preparation, to assist job seekers to gain sustainable employment
- Maintain clear records in order to ensure Job Seekers to ensure that they are meeting their obligations and advise Department of Human Services (DHS) of any instances where the Job Seeker fails to participate in accordance with the requirements of their Job Plan
- Liaise with Employer Services Team and refer Job Seekers to jobs in accordance with Workskills’ Policies and Procedures
- Provide ongoing post placement support to Job Seekers when required
- Demonstrate awareness of access, equity and human rights issues.
- Demonstrate ability to work with clients from culturally diverse backgrounds.
Meet and Greet/ Administration
End Result: An efficiently run and well-maintained reception area, all general enquiries handled professionally and an effective system to ensure easy retrieval of information
- Provide a welcoming environment to everyone accessing the office, whether in person, by telephone or email
- Provide reception support to all areas of the office including cover for planned absences
- Handle general enquiries promptly and as required
- Assist Job Seekers with all relevant paper work
- Maintain excellent Job Seeker records with supporting documentation and audit trails
- Ensure all Job Seeker paperwork is scanned and maintained as per Workskills protocols
- Ensure security of confidential information and records
Team work and Personal Responsibilities:
- Abide by all policies and procedures set out in the Workskills Employee Handbook, and ensure that the Code of Ethics is followed at all times.
- Participate in all individual and team Performance Reviews and monitoring activities.
- Ensure compliance with WHS legislation and policies and promote proactive WHS strategies.
- Contribute to Workskills Risk Management and Continuous Improvement processes.
- Participate in staff meetings, training sessions, professional development opportunities and any other meetings as required.
- Maintain a high level of personal presentation and be polite and courteous at all times.
- Ensure that all colleagues, clients and stakeholders are treated with dignity and respect at all times.